Tech executive with a history of progressing companies to the next stage of growth + scale
I have a blended background of executive expertise as a customer strategy specialist and an operations generalist, creating a hybrid portfolio of success as a utility player.
Galvanizer
Strategist
Operator
Professional Identity
Working at the intersection of my identities, I'm skilled at identifying and implementing strategic change, building strong teams that rally behind cause, and driving sustained operating performance.
What makes me different?
Portfolio of skills:
customer journey
mapping
Building + scaling
a culture of inclusion,
safety + belonging
customer engagement models
(from micro-SMBs to high-touch enterprise + Fortune 50
companies)
efficiency modeling + implementation
Playbook + toolkit design + rollout
crisis + incident management
cross-functional
leadership
transformationalchange management
TESTIMONIALS
Andrew
Founder
Almost single-handedly, Amy transformed TeamSnap from a gawky teenager into a confident adult. She overhauled dozens of processes, brought focus to long-ignored growing pains, built high-performance teams and drove efficiencies that saved or generated millions of dollars. Her mentorship has spawned highly-successful new leaders and she literally rebuilt several departments from the ground up. Whenever something breaks, Amy is the person we call on to charge in and lead the solution team. Her organization skills are legendary, as is her ability to quickly identify and fix a root cause. She has been a transformative part of TeamSnap’s success. And yet, the best thing about Amy is that she’s an A+ person. She’s authentic, empathetic, pragmatic and kind. She’s not afraid to have the hard conversation, but always from a place of kindness. Whether mentoring an intern or standing up in front of the board, she carries the authority that comes being human and honest. Many executives struggle to balance toughness with openness. She bridges those extremes perfectly.
Sheila
HR Executive
Amy is truly a builder -"Can she fix it? Yes she can!" Whether it's a broken process, a department needing scaling, or even building relationships across functions, Amy is a whiz at building all of it. Not only does she built, she runs teams with clarity, direction and compassion. I've been lucky to spend a year and a half working for Amy. As we scaled, Amy was central to transforming practices, people, and process to ensure we were ready not for just tomorrow, but down the road as well. She knows not only how to charge up hill in the face of work needing to be done, but to also do it while growing and developing leaders along the way.
Ken
General Manager
I worked with Amy for 18 months at TeamSnap. During that time Amy was key in helping the company mature from a start-up to a smooth running, mid-sized company. For example, she helped implement monthly operating reviews where we took a retrospective view of the company. She also built a strong organization in CX where she mentored her team leads, coached more junior players, and kept everyone well informed and motivated. Lastly, she built up a highly effective People Team. The People team made enormous strides in evolving our recruiting, compensation and inclusion practices.
Lewis
CX Executive
Amy is one of the most professional Managers I have ever worked with in my 25+ year career. She is always very organized, detail oriented, and mission focused. Amy always has a clear vision of what needs to get done and the action plan to attack it. She is high energy and leads by example. She is always clear with direction, provides purpose, and knows how to motivate each member of the team. Amy was key in our success and with her leadership we always provided the best experience for our customers. Amy is the leader and role model I would love to work with again in the near future.